Terms and Conditions

Effective date: 16 July 2026
Last updated: 16 July 2026

1. About These Terms

These Terms and Conditions govern access to and use of websites, online shops, customer accounts, products and services operated by EuroAfrica Media Network.

They apply to:

Website visitors
Customers
Clients
Customer-account holders
Course and training participants
Members and subscribers
Purchasers and users of digital products
Business customers and consumers

By using the website, creating an account, placing an order or entering into a service agreement with us, you agree to these Terms and Conditions.

Additional terms may apply to a particular service, course, subscription, digital product or custom project. Where additional terms apply, they will be displayed or provided before the relevant contract is concluded.

2. Company Information

The website and services are operated by:

EuroAfrica Media Network
Fritz-Flinte-Ring 15
22309 Hamburg
Germany

Represented by:

Chris Ezeh

Email: info@euroafricamedia.eu
Telephone: +49 40 32519669

In these Terms, “EuroAfrica Media Network,” “EuroAfrica,” “we,” “us” and “our” refer to the operator identified above.

3. Definitions

For these Terms:

Consumer

A “consumer” is a natural person who enters into a transaction primarily for purposes that are outside their trade, business or profession.

Business customer

A “business customer” is a natural or legal person, partnership or other organisation acting in the course of its commercial or independent professional activity.

Customer

A “customer” includes both consumers and business customers.

Digital product

A “digital product” includes downloadable files, publications, music, audio, video, documents, templates, educational material, software-related files and other content supplied in digital form.

Service

A “service” includes consultancy, publishing, media, marketing, training, creative, technical, digital, project and other professional services offered by EuroAfrica Media Network.

Subscription

A “subscription” is an agreement providing continuing or recurring access to content, services, membership features or other benefits for a specified period.

4. Scope and Priority of Terms

These Terms apply unless a separate written agreement expressly replaces or modifies them.

For custom services, the contract may also include:

A quotation
Proposal
Statement of work
Project brief
Order confirmation
Service schedule
Licence terms
Course description
Subscription description
Digital Download Terms

Where documents conflict, the following order of priority applies:

An individually negotiated written agreement
The applicable order confirmation or proposal
Product-, course- or service-specific terms
These Terms and Conditions

Mandatory legal rights always take priority over contractual terms.

5. Eligibility

You must have the legal capacity to enter into the relevant contract.

Customer accounts and paid orders are generally intended for persons aged 18 or older.

A person acting for a company or organisation confirms that they have authority to bind that company or organisation.

We may request reasonable information to verify identity, age, authority or business status.

6. Website Information

We take reasonable care to keep information on the website accurate and current.

Website content may include:

General descriptions
Preliminary information
Illustrations
Examples
Estimated schedules
Promotional material
Non-binding guidance

Unless expressly stated otherwise, website information does not constitute an individual offer, professional guarantee or binding commitment.

The specific characteristics, scope, price and conditions of a product or service are those presented during checkout or included in the applicable quotation, proposal or order confirmation.

7. Formation of a Contract

7.1 Online-shop orders

Displaying a product or service on the website does not by itself constitute a legally binding offer.

By completing the checkout process and selecting the button that clearly indicates an obligation to pay, you submit a binding offer to purchase the selected item.

After an order is submitted, we may send an automatic acknowledgement confirming that the order was received. An automatic acknowledgement does not necessarily constitute acceptance unless it expressly states that the order has been accepted.

A contract is concluded when we:

Send an order acceptance or confirmation;
Confirm successful payment;
Make the purchased digital product available;
Activate the purchased subscription or course; or
Begin providing the requested service.

7.2 Custom professional services

For custom work, a contract is concluded when:

You accept our written quotation or proposal;
Both parties sign an agreement;
We confirm acceptance of your service request; or
You make a required deposit and we confirm commencement.

7.3 Right to reject an order

We may reject or cancel an order before acceptance where:

A product or service is unavailable;
The displayed price contains an obvious error;
Payment cannot be authorised;
The order appears fraudulent or unlawful;
The requested service is outside our scope or capacity;
The order would violate these Terms; or
We cannot legally supply the product or service.

If payment has already been received for an order we do not accept, the relevant amount will be returned.

8. Information Provided Before Ordering

Before a consumer submits an order that creates a payment obligation, we will provide the legally required information, including as applicable:

The main characteristics of the product or service
The identity and contact details of the seller
The total price
Applicable taxes
Additional charges
Payment arrangements
Delivery or performance arrangements
Contract duration
Termination conditions
Digital functionality
Compatibility and interoperability requirements
Applicable withdrawal information

Customers should review this information carefully before completing an order.

9. Prices and Taxes

Prices are displayed in the currency shown on the relevant page or quotation.

Prices shown to consumers include applicable value-added tax where legally required, unless the checkout clearly and lawfully states otherwise.

Any additional charges will be disclosed before the order is submitted.

For business customers, a quotation may state prices exclusive of VAT. Applicable VAT will then be added where required.

Prices for custom services are based on the agreed scope of work.

Work outside the agreed scope may require:

A revised quotation
An additional fee
An extended schedule
A separate written agreement

10. Payment

Available payment methods are displayed during checkout or stated in the applicable invoice or proposal.

Payment may be processed through third-party providers such as PayPal.

Unless otherwise agreed:

Online-shop payments are due when the order is placed;
Deposits are due before custom work begins;
Invoices are due by the date stated on the invoice;
Recurring subscription payments are due at the beginning of each billing period.

The customer is responsible for providing accurate billing and payment information.

We do not control decisions made by payment providers, banks or card issuers.

11. Late and Failed Payments

Where payment is overdue, rejected, reversed or disputed without valid grounds, we may:

Request payment again
Issue a reminder
Suspend account access
Suspend a subscription
Suspend downloads
Pause or withhold project work
Withhold delivery of unpaid work
Terminate the affected agreement where legally permitted
Recover reasonable costs and statutory interest where applicable

Before suspending an ongoing service for non-payment, we will normally provide reasonable notice and an opportunity to correct the payment failure, unless immediate action is reasonably necessary to prevent fraud or misuse.

Suspension does not remove the customer’s obligation to pay amounts already due.

12. Customer Accounts

Some products and services require a customer account.

Customers must:

Provide accurate information
Keep account information current
Protect their password
Prevent unauthorised account access
Use only their own account unless authorised otherwise
Notify us promptly of suspected unauthorised access

Customers are responsible for activities carried out through their account to the extent permitted by law.

Accounts may not be:

Sold
Transferred
Shared with unauthorised users
Used to bypass purchase or download limits
Used for fraudulent or unlawful purposes

We may require a password reset or temporarily restrict an account where a security risk is identified.

13. Digital Products

Digital products are supplied in the format, version and method described on the relevant product page.

Delivery may occur through:

A customer account
A secure download link
A download token
Email
Streaming access
Subscription access
Another electronic delivery method

The customer is responsible for checking disclosed technical requirements, including:

File format
Compatible software
Device requirements
Storage capacity
Internet access
Regional limitations
Language
Accessibility requirements

We do not guarantee compatibility with systems or software that do not meet the disclosed requirements.

Mandatory statutory rights relating to defective or non-conforming digital products remain unaffected.

14. Digital Delivery

Digital access is normally provided after successful payment and order acceptance.

Delivery may be delayed where:

Payment verification is pending
Fraud-prevention checks are required
Account information is incomplete
A technical problem occurs
Manual approval is reasonably required
The product is supplied according to a stated schedule

Customers should contact us if a paid digital product is not accessible.

We may reissue a link or restore access after verifying the order and customer identity.

15. Digital Licences

Purchasing a digital product does not transfer ownership of the copyright or other intellectual-property rights.

Unless the product page or separate licence states otherwise, the customer receives a limited, non-exclusive, non-transferable licence to use the product for their own lawful personal or internal business purposes.

Customers must not, without written permission:

Resell the product
Redistribute the product
Share download credentials or links
Upload the product to a public platform
Make unauthorised copies
Remove copyright notices
Claim authorship or ownership
Use the product to create a competing library or service
Circumvent digital security or access controls

Additional permitted and prohibited uses will be addressed in the separate Digital Download Terms and any product-specific licence.

16. Subscriptions and Memberships

The price, duration, billing frequency and included benefits of a subscription will be displayed before purchase.

A subscription may provide access to:

Digital products
Courses
Member content
Download allowances
Account features
Support
Other stated benefits

Subscription benefits are available only during the active subscription period unless otherwise stated.

16.1 Recurring subscriptions

A subscription will renew automatically only where automatic renewal is clearly disclosed and agreed before purchase.

Recurring charges will use the payment method authorised by the customer.

16.2 Cancellation

Customers may cancel a recurring subscription using:

The cancellation function in their account, where available;
A legally required online cancellation function;
The method described during purchase; or
Email to info@euroafricamedia.eu.

Cancellation normally takes effect at the end of the current paid billing period unless mandatory law or the subscription description provides otherwise.

Detailed cancellation and withdrawal rules will be provided in the Refund and Cancellation Policy.

16.3 Failed recurring payments

If a recurring payment fails, we may temporarily suspend subscription benefits while attempting to resolve the payment.

16.4 Subscription changes

We may change subscription features or prices for future billing periods where there is a valid reason, such as:

Increased operating costs
Changes to included services
Legal or regulatory changes
Technical improvements
Changes in third-party service costs

We will provide reasonable advance notice of material changes.

Where a change materially disadvantages the customer, the customer may cancel before the change takes effect.

Changes will not retrospectively alter a billing period already paid for.

17. Courses and Training

Course descriptions will identify the principal content, delivery method, access period and price.

Unless expressly stated otherwise:

Courses are educational in nature;
Participation does not guarantee employment, income, certification or a particular professional outcome;
Certificates are issued only where specifically offered;
Participants must complete any stated requirements;
Course materials remain protected by intellectual-property law;
Access may be limited to the registered participant.

Course schedules may be reasonably changed where necessary due to instructor availability, technical problems, insufficient enrolment or circumstances outside our control.

Where an online course constitutes a regulated distance-learning agreement, mandatory legal requirements relating to distance learning remain applicable.

18. Professional and Consultancy Services

The scope of a custom service is determined by the relevant proposal, quotation, order confirmation or written agreement.

The customer must provide:

Accurate instructions
Necessary access
Relevant information
Timely feedback
Required approvals
Legally usable content and materials
A reasonably available contact person

Delays caused by missing customer information, approvals or access may extend the project schedule.

18.1 Project changes

Requests outside the agreed scope may be treated as additional work.

We may provide:

A revised price
An additional invoice
A revised deadline
A separate proposal

We are not required to perform additional work until its scope and price have been agreed.

18.2 Timelines

Project timelines are estimates unless a date is expressly identified as binding.

We are not responsible for delays caused by:

Late customer responses
Incomplete information
Third-party providers
Hosting or platform failures
Changes requested by the customer
Events outside our reasonable control

18.3 Approval

Where customer approval is required, the customer should review the work within the time stated in the project agreement.

Approval does not remove rights relating to defects that could not reasonably have been identified during review.

19. Publishing and Media Services

Publishing and media work may be subject to:

Editorial review
Technical requirements
Legal review
Content standards
Platform rules
Third-party distribution requirements

We may refuse to publish or distribute content that we reasonably believe:

Is unlawful
Infringes third-party rights
Is defamatory
Is deceptive
Contains malicious software
Promotes unlawful discrimination or violence
Violates an applicable platform’s rules
Creates an unreasonable legal or reputational risk

Unless expressly guaranteed in writing, publishing, media and marketing services do not guarantee:

A particular audience size
Sales
Rankings
Media coverage
Search-engine placement
Social-media reach
Revenue
Business success

20. Customer Content and Materials

Customers retain ownership of content they provide, subject to third-party rights.

The customer grants EuroAfrica Media Network a limited licence to use, reproduce, edit, format, store and transmit customer-provided materials only as reasonably necessary to:

Perform the requested service
Produce agreed deliverables
Publish content commissioned for publication
Provide support
Maintain records
Comply with legal obligations

The customer confirms that they have the necessary rights and permissions for all materials supplied to us.

The customer must not submit material that:

Infringes copyright, trademark, privacy or other rights
Is unlawful or defamatory
Contains malicious code
Contains personal data collected unlawfully
Misrepresents another person or organisation
Violates a confidentiality obligation

The customer is responsible for claims arising from material they supplied where the claim results from the customer’s breach of these obligations.

21. Intellectual Property

The website, branding, layout, text, graphics, audio, video, software, databases, product materials and other original content are protected by intellectual-property law.

Except where expressly permitted, no content may be:

Copied
Republished
Distributed
Sold
Licensed
Modified
Scraped
Systematically extracted
Publicly displayed
Used to train or populate a competing commercial product

Normal viewing, temporary browser caching and lawful personal use are permitted.

22. Custom Deliverables and Rights Transfer

Ownership and usage rights in custom deliverables are determined by the applicable project agreement.

Unless otherwise agreed:

Pre-existing tools, templates, methods, software, libraries, know-how and reusable components remain our property or the property of their licensors;
Customer-owned materials remain the customer’s property;
Rights expressly granted in final custom deliverables take effect after full payment;
Drafts, rejected concepts and unused materials remain our property;
Third-party assets remain subject to their original licences.

No transfer includes rights that we do not own or cannot legally transfer.

23. Support

Standard customer support is provided primarily by email.

We aim to respond to ordinary support requests within 12 to 48 hours, excluding weekends, public holidays, exceptional demand and matters requiring extended investigation.

This is a service target rather than a guaranteed resolution period.

Telephone, video-call, remote-access or screen-sharing support may be available in special cases.

Where additional support is chargeable, the price will be disclosed and agreed before the chargeable support begins.

Customers must not provide remote access to their device unless the support arrangement has been verified and authorised.

24. Acceptable Use

You must not use the website, accounts or services to:

Break the law
Commit fraud
Infringe intellectual-property rights
Harass or threaten others
Send unsolicited communications
Distribute malware
Attempt unauthorised access
Interfere with website operation
Scrape or harvest data without permission
Evade access restrictions
Share paid content unlawfully
Manipulate orders, payments or downloads
Impersonate another person
Submit false information
Abuse customer support

We may restrict access where reasonably necessary to prevent or investigate misuse.

25. Reviews and Feedback

Where customers submit a review, testimonial or feedback for publication, they confirm that it reflects their genuine experience.

We may moderate, reject or remove content that:

Contains unlawful material
Includes personal information about another person
Is abusive or irrelevant
Contains spam
Appears fraudulent
Violates third-party rights

We will not materially alter the meaning of a published customer review.

26. Third-Party Services and Links

The website may integrate or link to services operated by third parties, including:

PayPal
Hosting providers
Newsletter providers
Video or audio services
Social-media platforms
External educational resources
Other websites

Third-party services are governed by their own terms and policies.

We are not responsible for third-party content, availability or conduct, except where liability cannot legally be excluded.

27. Availability and Maintenance

We aim to keep the website and online services reasonably available.

Access may be interrupted because of:

Maintenance
Security updates
Hosting failures
Software errors
Internet outages
Third-party failures
Emergency work
Events outside our reasonable control

We may modify, replace or discontinue website features where reasonably necessary.

Where a paid ongoing service is materially affected, we will take reasonable steps to restore access or provide an appropriate remedy in accordance with applicable law.

28. Updates to Digital Products

Where legally required, we will provide updates necessary to maintain conformity and security of a consumer digital product for the applicable period.

Customers should install updates within a reasonable time after being informed that an update is available.

We are not responsible for a defect caused solely by the customer’s failure to install a properly supplied update, where the customer was informed of the update and the consequences of not installing it.

29. Statutory Rights and Defects

Consumers have statutory rights where products, digital content or services are defective or do not conform to the contract.

Nothing in these Terms excludes or restricts mandatory statutory rights.

Customers should report a problem with sufficient information for us to investigate it, including where relevant:

Order number
Product or service
Description of the issue
Error message
Relevant screenshot
Device or software information

We may request a reasonable opportunity to inspect, reproduce and correct the problem.

30. Right of Withdrawal

Consumers entering into distance contracts may have a statutory right to withdraw from the contract within 14 days, subject to legal exceptions.

Detailed instructions, deadlines and the model withdrawal form will be provided in our Refund and Cancellation Policy and, where required, before the order is placed.

30.1 Digital content

For digital content not supplied on a physical medium, the consumer’s statutory withdrawal right may expire once supply begins only where the legally required conditions have been met, including:

The consumer expressly consents to supply beginning before the withdrawal period ends;
The consumer acknowledges that this causes the withdrawal right to expire; and
The required contractual confirmation is provided.

Merely downloading a product does not override mandatory consumer rights unless the legal requirements have been satisfied.

30.2 Services started during the withdrawal period

Where a consumer expressly asks us to begin a service during the withdrawal period, the consumer may be required to pay a proportionate amount for services properly provided before withdrawal, where legally permitted.

Mandatory withdrawal rights remain unaffected.

31. Refunds and Cancellations

Refund and cancellation requests are governed by:

Applicable consumer law
The nature of the product or service
The status of performance or delivery
The relevant subscription or service description
Our separate Refund and Cancellation Policy

Nothing in these Terms creates a blanket exclusion of statutory refunds, remedies or withdrawal rights.

Business customers may be subject to the separately agreed commercial cancellation terms contained in a proposal or service agreement.

32. Suspension and Termination

We may suspend or terminate access where the customer:

Materially breaches these Terms
Fails to pay an overdue amount
Uses the service unlawfully
Creates a serious security risk
Engages in fraud
Redistributes protected content without permission
Repeatedly abuses support or website systems

Where reasonably possible, we will provide notice and an opportunity to correct the breach.

Immediate suspension or termination may occur where necessary to:

Prevent fraud
Stop unlawful activity
Protect users
Protect systems
Comply with a legal order
Prevent serious harm

Termination does not affect rights and obligations that arose before termination.

33. Liability

33.1 Unlimited liability

Nothing in these Terms limits liability for:

Intentional misconduct
Gross negligence
Death or personal injury
Fraudulent concealment
A guarantee expressly given
Liability under mandatory product-liability law
Any liability that cannot legally be limited

33.2 Slight negligence

In cases of slight negligence, we are liable only for breach of an essential contractual obligation whose performance is necessary for proper performance of the contract and on which the customer may ordinarily rely.

In such cases, liability is limited to the foreseeable damage typical of the contract.

33.3 Customer data and backups

Customers should maintain appropriate backups of information and files that remain under their control.

Any liability for data loss remains subject to the limitations and mandatory rights stated in this section.

33.4 Third-party systems

We are not responsible for failures caused solely by third-party systems outside our reasonable control, except where we are legally responsible for selecting, instructing or supervising the provider or where liability cannot be excluded.

34. Force Majeure

Neither party is responsible for delay or failure caused by circumstances outside its reasonable control.

Such circumstances may include:

Natural disasters
War
Civil unrest
Government restrictions
Labour disputes
Epidemics
Major power failures
Internet or telecommunications failures
Cyberattacks
Hosting failures
Failure of essential third-party infrastructure

The affected party must take reasonable steps to minimise the effect of the event.

Payment obligations for services already properly provided are not automatically cancelled by a force-majeure event.

35. Confidentiality

Where either party receives confidential business information in connection with a service, that party must:

Use it only for the agreed purpose
Protect it with reasonable care
Limit access to persons who need it
Not disclose it without permission

This obligation does not apply to information that:

Is already public without breach;
Was lawfully known before disclosure;
Is lawfully received from another source;
Is independently developed; or
Must be disclosed by law.

More detailed confidentiality obligations may be included in a separate agreement.

36. Data Protection

Personal data is processed in accordance with our:

Privacy Policy
Cookie Policy
Applicable data-protection law

Customers using our services to process personal data remain responsible for ensuring that they have a lawful basis and appropriate authority to provide that information.

Where EuroAfrica Media Network processes personal data on behalf of a business customer, a separate data-processing agreement may be required.

37. Changes to These Terms

We may update these Terms to reflect:

Legal changes
New services
Technical developments
Security requirements
Changes to business operations
Clarifications that do not materially disadvantage customers

The current version will be published with its effective date.

Changes do not retrospectively alter completed one-time orders.

Material changes affecting an active subscription or continuing contract will be notified reasonably in advance.

Where required, customers will be given a right to cancel before a material adverse change takes effect.

38. Severability

If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective.

The applicable statutory rule will apply in place of the invalid provision.

Nothing in this section permits an invalid term to be replaced by a provision that unfairly disadvantages a consumer.

39. No Waiver

A failure or delay in enforcing a contractual right does not automatically waive that right.

A waiver applies only to the specific matter for which it is given.

40. Assignment

Customers may not transfer a contract or account to another person without our prior consent, except where mandatory law permits the transfer.

We may transfer a contract as part of a lawful business transfer, merger, restructuring or sale, provided that the customer’s mandatory rights are not reduced.

41. Governing Law

These Terms and the contracts governed by them are subject to the laws of the Federal Republic of Germany.

For consumers, this choice of law does not remove mandatory protections available under the law of the country in which the consumer normally resides.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to contracts with business customers unless expressly agreed otherwise.

42. Place of Jurisdiction

For consumers, the legally applicable courts have jurisdiction.

Where the customer is a merchant, legal entity under public law or public-law special fund, the agreed place of jurisdiction is Hamburg, Germany, to the extent legally permitted.

The same applies where a business customer has no general place of jurisdiction in Germany, to the extent a jurisdiction agreement is legally permitted.

We retain the right to bring proceedings at another legally competent court.

43. Consumer Disputes

Customers should first contact us so that we have an opportunity to review and resolve a complaint.

Email: info@euroafricamedia.eu

Any legally required information concerning participation in consumer dispute-resolution proceedings will be provided in the Impressum or another clearly accessible legal notice.

The former European Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not referenced as an active complaint platform.

44. Contact

Questions about these Terms may be sent to: