Privacy Policy
Effective date: 16 July 2026
Last updated: 16 July 2026
1. Introduction
EuroAfrica Media Network respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you:
- Visit our website
- Contact us
- Submit a service enquiry
- Create or use a customer account
- Purchase a product or service
- Join a membership or subscription plan
- Register for a course or training programme
- Access or download digital content
- Subscribe to email communications
This Privacy Policy applies to websites and online services operated by EuroAfrica Media Network.
2. Data Controller
The controller responsible for processing personal data through this website is:
EuroAfrica Media Network
Fritz-Flinte-Ring 15
22309 Hamburg
Germany
Represented by:
Chris Ezeh
Email: info@euroafricamedia.eu
Telephone: +49 40 32519669
Privacy enquiries and data-protection requests should be sent to:
In this Privacy Policy, “EuroAfrica Media Network,” “we,” “us” and “our” refer to the controller identified above.
3. Personal Data We Collect
The personal data we collect depends on how you interact with the website.
3.1 Contact and service-enquiry information
When you contact us or request information about our services, we may collect:
- Your name
- Email address
- Telephone number
- Company or organisation name
- Country or location
- The service you are interested in
- Preferred contact method
- Subject and contents of your message
- Files or documents you voluntarily upload
- Any other information you choose to provide
Please provide only the information necessary for us to process your enquiry.
Do not submit sensitive personal data through a contact form unless it is specifically requested and necessary for the relevant service.
3.2 Customer-account information
Where the website allows customers to create an account, we may process:
- Name
- Email address
- Username or customer number
- Billing and contact address
- Telephone number
- Account status
- Membership or subscription status
- Login and authentication records
- Order history
- Download history
- Course or training access
- Account preferences
Passwords are stored using protected hashing methods. We do not store readable account passwords.
3.3 Order and transaction information
When you purchase a product, service, membership, subscription or course, we may process:
- Customer name
- Email address
- Telephone number
- Billing address
- Order number
- Products or services ordered
- Order date
- Price
- Currency
- Tax information
- Payment method
- Payment status
- Transaction reference
- Invoice information
- Refund, cancellation or dispute information
3.4 Digital-download information
When you purchase or access a digital product, we may process:
- Customer or account identifier
- Order identifier
- Product identifier
- Download authorisation or token
- Number of download attempts
- Date and time of access
- Download status
- IP address
- Technical and security information
This information is used to provide secure access, apply download limits, provide customer support and prevent unauthorised distribution.
3.5 Course and training information
Where courses or training programmes are provided, we may process:
- Registration details
- Course enrolment
- Attendance information
- Course progress
- Completion status
- Training-related communications
- Payment and invoice information
3.6 Newsletter information
Where you subscribe to a newsletter or mailing list, we may process:
- Your name, where provided
- Email address
- Date and time of subscription
- Consent record
- Subscription confirmation
- Unsubscribe status
- Delivery and engagement information, where enabled
Newsletter registration is voluntary.
3.7 Technical and server information
When you visit the website, our systems or hosting provider may automatically process:
- IP address
- Date and time of access
- Requested page or resource
- Referring page
- Browser type and version
- Operating system
- Device type
- Language settings
- HTTP status codes
- Error information
- Security-related events
3.8 Website-usage information
Where you consent to analytics, we may collect pseudonymous website-usage information, including:
- Pages visited
- Approximate location
- Session duration
- Referral source
- Device category
- Browser and operating system
- Interactions with website content
- Date and time of visits
- Pseudonymous analytics identifiers
4. How We Collect Personal Data
We collect personal data:
- Directly from you when you contact us, register, order or submit information
- Automatically through server logs, cookies and similar technologies
- From payment providers when they confirm a transaction
- From service providers involved in delivering requested services
- From publicly available business sources where reasonably necessary for professional communication
5. Purposes and Legal Bases
We process personal data only where an appropriate legal basis applies.
5.1 Contact and service enquiries
We process contact information to:
- Respond to questions
- Provide information about our services
- Discuss potential projects
- Prepare quotations or proposals
- Arrange consultations
- Take steps requested before entering into a contract
Where an enquiry relates to a potential or existing contract, the legal basis is Article 6(1)(b) GDPR.
For general business enquiries, the legal basis may be our legitimate interest under Article 6(1)(f) GDPR in responding to communications and maintaining professional relationships.
5.2 Customer accounts
We process account information to:
- Create and maintain customer accounts
- Authenticate users
- Provide access to orders and downloads
- Manage memberships and subscriptions
- Provide course access
- Protect accounts against unauthorised access
The legal basis is Article 6(1)(b) GDPR.
Security-related processing may also be based on Article 6(1)(f) GDPR.
5.3 Orders and services
We process order, payment, billing and customer information to:
- Process purchases
- Provide products and services
- Administer memberships and subscriptions
- Deliver digital content
- Provide customer support
- Send transaction confirmations
- Issue invoices
- Process cancellations, refunds and disputes
The legal basis is Article 6(1)(b) GDPR.
5.4 Legal and accounting obligations
We retain and process certain transaction, invoice and business information where necessary to comply with tax, accounting, commercial or regulatory obligations.
The legal basis is Article 6(1)(c) GDPR.
5.5 Website security
We process server logs, IP addresses and security information to:
- Operate the website
- Detect and prevent attacks
- Prevent unauthorised access
- Investigate suspicious activity
- Prevent fraud and abuse
- Diagnose technical problems
- Protect customer accounts
- Establish, exercise or defend legal claims
The legal basis is Article 6(1)(f) GDPR.
Our legitimate interest is maintaining the security, reliability and integrity of our website and services.
5.6 Analytics
Where Google Analytics or another optional analytics service is used, the processing is based on your consent under Article 6(1)(a) GDPR.
Where information is stored on or accessed from your device, consent is also obtained in accordance with Section 25(1) TDDDG.
Analytics services will not be activated until the required consent has been provided.
You may withdraw your consent at any time through the website’s cookie settings.
5.7 Newsletter communications
Where you subscribe to a newsletter, the processing is based on your consent under Article 6(1)(a) GDPR.
You may withdraw your consent at any time by:
- Using the unsubscribe link in an email
- Changing your communication preferences
- Contacting us at info@euroafricamedia.eu
Withdrawal does not affect processing carried out before consent was withdrawn.
5.8 Legal claims
We may process relevant information where necessary to establish, exercise or defend legal claims.
The legal basis is Article 6(1)(f) GDPR.
6. Contact Forms and Service Requests
When you submit a contact form or service request, the information you provide is used to review and respond to your enquiry.
Required fields will be identified where appropriate. Without the required information, we may be unable to respond or provide the requested service.
Contact-form information may be:
- Sent to us by email
- Stored in the website database
- Recorded in an administrative request-management system
- Accessed by authorised personnel responsible for handling the enquiry
Uploaded files will be used only for processing the relevant request, providing the requested service, meeting legal obligations or resolving related disputes.
7. Customer Accounts
Some services, memberships, subscriptions, courses and digital downloads may require a customer account.
Account information is used to:
- Verify identity
- Manage login access
- Display orders
- Provide download access
- Manage subscriptions
- Provide course access
- Communicate about customer services
- Protect the account from misuse
Customers are responsible for keeping their login credentials confidential.
You should contact us immediately if you believe your account has been accessed without authorisation.
8. Orders, Memberships and Subscriptions
When you place an order or join a membership or subscription plan, we process the information necessary to:
- Confirm the order
- Process payment
- Activate the service
- Provide account access
- Deliver products
- Manage subscription status
- Provide customer support
- Issue invoices
- Maintain legally required records
Emails concerning orders, accounts, payments, subscriptions or downloads are transactional service communications and are not marketing newsletters.
9. Payment Processing
Payments may be processed through external payment providers displayed during checkout.
PayPal
Where PayPal is selected, payment services are provided by:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg
Information required to process the payment may be transmitted to PayPal, including:
- Name
- Email address
- Billing information
- Order amount
- Currency
- Order reference
- Device or security information
We may receive information from PayPal such as:
- Payment status
- Transaction identifier
- Payer name or email address
- Payment amount
- Refund status
- Dispute status
Where payment-card information is entered directly into PayPal’s systems, EuroAfrica Media Network does not receive or store the complete card number or card security code.
The legal basis for payment processing is Article 6(1)(b) GDPR.
Fraud-prevention and transaction-security processing may also be based on Article 6(1)(f) GDPR.
Payment providers process certain information under their own legal and privacy responsibilities.
10. Digital Products and Downloads
Digital products may be delivered through secure download links, account access or unique download tokens.
Download authorisations may be connected to:
- A customer account
- An order
- A product
- A membership or subscription
- The permitted number of downloads
We may record download activity to:
- Deliver purchased content
- Apply download limits
- Prevent unauthorised sharing
- Investigate technical problems
- Provide customer support
- Protect intellectual property
- Detect fraud or abuse
The legal basis is Article 6(1)(b) GDPR.
Security and misuse-prevention processing may also be based on Article 6(1)(f) GDPR.
11. Google Analytics
We use Google Analytics to understand how visitors use the website and to improve website content, performance and usability.
The provider is:
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Google Analytics may process pseudonymous information such as:
- Page views
- Session information
- Approximate geographic information
- Browser and device information
- Referral sources
- Interactions with website content
- Analytics identifiers
Google Analytics will remain blocked until the visitor has consented to analytics through the website’s cookie-consent system.
We do not intentionally use Google Analytics for personalised advertising.
Advertising personalisation, Google Signals and unnecessary advertising integrations should remain disabled unless they are separately disclosed and covered by valid consent.
Google Analytics event-level data is retained for 14 months.
Analytics consent may be withdrawn at any time by reopening the website’s cookie settings.
Further information about cookies, analytics technologies and consent choices will be provided in our separate Cookie Policy.
12. Cookies and Similar Technologies
The website uses cookies and similar technologies.
12.1 Necessary technologies
Necessary technologies may be used for:
- Website operation
- Security
- Login sessions
- Customer accounts
- Shopping-cart functions
- Checkout
- Download access
- Language or accessibility preferences
- Form protection
- Cookie-consent preferences
Where these technologies are strictly necessary to provide a service requested by the visitor, separate consent may not be required.
12.2 Optional technologies
Optional technologies, including analytics cookies, are activated only after the visitor has provided the required consent.
Visitors must be able to:
- Accept optional technologies
- Reject optional technologies
- Manage individual preferences
- Withdraw consent later
Rejecting optional analytics must not prevent access to ordinary website content or essential services.
Detailed information about cookies, providers, purposes and storage periods will appear in the separate Cookie Policy.
13. Newsletter and Email Communications
Where newsletter registration is available, we use the information provided to send the requested communications.
An email-service provider may be used to:
- Manage subscriptions
- Deliver newsletters
- Record consent
- Process unsubscribe requests
- Measure delivery and engagement where enabled
You may unsubscribe at any time.
After unsubscribing, limited information may be retained on a suppression list to ensure that no further marketing communications are sent to that address.
Transactional messages concerning an account, order, payment, subscription, course or download may still be sent where necessary to provide the requested service.
14. Recipients and Service Providers
Personal data may be disclosed to authorised recipients where necessary to operate the website or provide requested services.
Recipients may include:
- Website hosting providers
- Email and communication providers
- Website developers and maintenance providers
- Security and infrastructure providers
- Payment processors
- Analytics providers
- Newsletter providers
- Accounting and invoicing providers
- Professional advisers
- Courts, regulators or public authorities where disclosure is legally required
Service providers receive only the information reasonably necessary to perform their functions.
Where a provider processes personal data on our behalf, appropriate contractual data-protection arrangements will be used where required.
15. International Data Transfers
Some service providers may process personal data outside Germany or the European Economic Area.
Where personal data is transferred to a country outside the European Economic Area, we use an appropriate legal transfer mechanism where required, such as:
- A European Commission adequacy decision
- European Commission Standard Contractual Clauses
- The EU–US Data Privacy Framework where the recipient is certified
- Another lawful safeguard under Chapter V GDPR
Additional technical and organisational safeguards may be used where appropriate.
16. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.
16.1 Contact and service enquiries
Contact and service-enquiry information is normally retained for up to 12 months after the last substantive communication.
Information may be retained for longer where:
- The enquiry develops into a business relationship
- A contract is entered into
- Continued communication is requested
- Retention is required by law
- The information is necessary for a legal claim
16.2 Customer accounts
Account information is retained while the account remains active.
Following account closure, ordinary profile information will normally be deleted or anonymised within 30 days, unless the information must be retained for:
- Orders
- Invoices
- Downloads
- Accounting obligations
- Fraud prevention
- Security investigations
- Legal claims
16.3 Orders and invoices
Order, invoice, payment and accounting records are retained for the applicable statutory periods under German commercial and tax law.
16.4 Digital downloads
Download entitlements may be retained for the duration of the customer account, membership, subscription or contractual access period.
Ordinary download logs are retained only for as long as necessary to provide access and customer support.
Download records connected to security, suspected fraud, unauthorised distribution or misuse may be retained for up to 90 days.
They may be retained for longer where necessary for an active investigation or legal claim.
16.5 Server and security logs
Ordinary operational server logs are retained only for as long as necessary to operate and troubleshoot the website.
Security logs connected to attempted attacks, suspicious activity, unauthorised access, fraud or abuse may be retained for up to 90 days.
Relevant records may be retained for longer where necessary to investigate an active security incident, comply with a legal obligation or establish, exercise or defend legal claims.
16.6 Google Analytics
Google Analytics event-level information is retained for 14 months.
Aggregated reports that no longer identify or single out individual users may be retained for longer.
16.7 Newsletter information
Newsletter information is retained until consent is withdrawn.
After withdrawal, limited suppression information may be retained to ensure that the email address does not receive further marketing messages.
16.8 Legal claims
Information required for legal claims may be retained until applicable limitation periods have expired and related proceedings have concluded.
17. Data Security
We use reasonable technical and organisational measures designed to protect personal data against:
- Unauthorised access
- Unlawful disclosure
- Accidental loss
- Alteration
- Destruction
- Fraud
- Misuse
Security measures may include:
- HTTPS encryption
- Access controls
- Secure password hashing
- Restricted administrative access
- Software updates
- Firewalls
- Security monitoring
- Backups
- Authentication controls
- Secure download tokens
- Confidentiality obligations
No Internet-based system can guarantee absolute security.
18. Your Data-Protection Rights
Subject to applicable legal conditions and limitations, you may have the following rights.
18.1 Right of access
You may request confirmation of whether we process your personal data and obtain access to that data.
18.2 Right to rectification
You may request correction of inaccurate or incomplete personal data.
18.3 Right to erasure
You may request deletion of personal data where there is no lawful reason for continued processing.
This right may be limited where retention is required by law or necessary for legal claims.
18.4 Right to restriction
You may request restriction of processing in certain circumstances.
18.5 Right to data portability
Where processing is based on consent or contract and is carried out by automated means, you may request relevant personal data in a structured, commonly used and machine-readable format.
18.6 Right to object
You may object to processing based on our legitimate interests for reasons relating to your particular situation.
We will stop the relevant processing unless we demonstrate compelling legitimate grounds or the processing is necessary for legal claims.
18.7 Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
18.8 Right to lodge a complaint
You have the right to lodge a complaint with a data-protection supervisory authority.
19. Supervisory Authority
The data-protection supervisory authority responsible for private organisations established in Hamburg is:
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Ludwig-Erhard-Str. 22
20459 Hamburg
Germany
Telephone: +49 40 42854-4040
Email: mailbox@datenschutz.hamburg.de
You may also contact the supervisory authority in the EU or EEA country where you live or work, or where you believe a data-protection infringement occurred.
20. Exercising Your Rights
To exercise a data-protection right, contact:
Please clearly describe your request and the information concerned.
We may request reasonable information to confirm your identity before disclosing, changing or deleting personal data.
21. Automated Decision-Making
We do not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.
22. Children
The website and its services are intended primarily for adults, professionals, organisations and business customers.
We do not knowingly collect personal data from children without appropriate authorisation.
A parent or legal guardian who believes that a child has provided personal data may contact us to request review or deletion.
23. External Websites
The website may contain links to external websites operated by third parties.
EuroAfrica Media Network is not responsible for the privacy practices, content or security of external websites.
Visitors should review the privacy information of external services before providing personal data.
24. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Our services change
- Website features change
- Service providers change
- Legal requirements change
- Our data-processing practices change
The current version will be published on this page with an updated effective date.
Where a change materially affects existing processing, additional notice will be provided where legally required or reasonably appropriate.
25. Contact
For privacy questions, requests or complaints, contact:
EuroAfrica Media Network
Fritz-Flinte-Ring 15
22309 Hamburg
Germany
Represented by: Chris Ezeh
Email: info@euroafricamedia.eu
Telephone: +49 40 32519669